tl99's Privacy Policy

Last Updated: 2026

tl99 is an online gaming platform operated for players in Bangladesh. We manage your information with full transparency and consider protecting your privacy our primary responsibility. This privacy policy ("Policy") applies between users of tl99 ("you" or "user") and the tl99 platform ("we", "our", "tl99").

The main purpose of this policy is to clearly inform you about what types of information we collect, why we collect it, how we use it, how long we retain it, and under what circumstances we may share it with third parties. In addition, your rights over your information are also described in detail here.

When you register on the tl99 platform or use our services, we may collect various types of information. This information can be divided mainly into three categories:

2.1 Identity Information

• Full name and date of birth
• Active email address
• Mobile number (for verification)
• National identity card or other government-issued identity document details (for identity verification where applicable)
• Account username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, Rocket account numbers (for transactions)
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction records and receipts

Note: We never collect or store your full payment card number or PIN.

2.3 Technical & Behavioural Data

• IP address and device information
• Browser type and version
• Operating system
• Login time, session duration, and click patterns
• Information collected through cookies and similar tracking technologies
• Gameplay history and betting records

tl99 collects and uses your information for the following purposes:

3.1 Service Delivery & Operations

• Account creation and identity verification
• Processing deposits and withdrawals
• Running gaming services without interruption
• Providing bonuses and promotional offers
• VIP membership management

3.2 Security & Fraud Prevention

• Preventing unauthorized access to accounts
• Detecting and investigating suspicious transactions
• Preventing the creation of multiple accounts
• Maintaining platform security

3.3 Legal & Regulatory Compliance

• Maintaining records of financial transactions
• Age verification (for those aged 21 or above only)
• Adhering to responsible gaming policies
• Fulfilling applicable legal obligations

3.4 Customer Support & Communication

• Resolving your questions and complaints
• Sending important account notifications
• Providing information on platform updates and policy changes
• Managing 24/7 live chat and email support

3.5 Service Improvement

• Analysing and improving user experience
• Introducing new games and features
• Monitoring platform performance

tl99 never sells your personal information for commercial purposes. However, we may share information with third parties in the following limited circumstances:

• Payment Processors: Necessary information is shared with the relevant payment service providers to complete bKash, Nagad, Rocket, and bank transfer transactions.
• Technology Partners: Technology service providers required to operate the platform, who work under strict confidentiality agreements with us.
• Legal Authorities: Where providing information is mandatory under applicable law, by court order, or upon a valid request from a competent authority.
• Fraud Prevention: With industry-standard fraud prevention services to detect and prevent fraudulent activity.

All our third-party partners are contractually bound to use your information only for specified purposes and to maintain appropriate security standards.

The tl99 website uses cookies and similar technologies. Cookies are small text files stored in your browser. The types of cookies we use are:

5.1 Essential Cookies

These are essential for the basic functioning of the platform, such as maintaining login sessions, security verification, and remembering language preferences. These cookies cannot be disabled.

5.2 Functional Cookies

These cookies are used to remember your preferences and provide you with a personalised experience. They are optional.

5.3 Analytics Cookies

We collect anonymous statistical data to monitor and improve platform performance. This data does not identify any specific individual.

You can control most cookies through your browser settings. However, disabling certain cookies may mean some platform features do not work correctly.

tl99 takes industry-standard technical and organisational measures to protect your information:

6.1 Technical Safeguards

• SSL/TLS encryption — all data transmission is encrypted
• Passwords stored with bcrypt hashing — never in plain text
• Regular security audits and vulnerability testing
• Firewall and intrusion detection systems
• Two-Factor Authentication option

6.2 Organisational Safeguards

• Staff access to data is restricted on a need-to-know basis
• Regular staff training and awareness programmes
• Strict data processing agreements with third parties
• Procedures for rapid response in the event of a data breach

6.3 Retention Period

We retain your information only for as long as necessary. All information is retained while your account is active. Even after an account is closed or deactivated, certain information may be kept for the period required by applicable law for legal and financial records.

As a user of tl99, you have the following rights over your own information:

7.1 Right of Access

You may request from us at any time what information we hold about you. We will provide you with a summary of that information within a reasonable time.

7.2 Right of Rectification

If the information we hold about you contains any errors or is incomplete, you may request a correction. Our support team ([email protected]) will assist with this.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, we may be required to retain some information due to legal or regulatory obligations.

7.4 Right to Object

You may object to marketing communications and certain types of data processing. You will have the option to opt out of marketing communications at any time.

7.5 Data Portability

You have the right to request your information in a structured and commonly used format.

To exercise any of the above rights or for any data-related requests, write to us at: [email protected]

tl99 strictly provides services only to those aged 21 or above. We do not knowingly collect information from any person under the age of 21. Age is verified at the time of account creation.

If we become aware that a person under the age of 21 has created an account, we will immediately close that account and delete the associated information.

Our servers and technology infrastructure may be located in various countries. Your information may be processed or stored outside Bangladesh. In such cases, we ensure that appropriate safeguards are in place for your information, including data processing agreements and security standards.

tl99 may update this privacy policy as needed. If significant changes are made to the policy, we will notify you by email or through a notice on the platform. Continued use of the platform after changes will be taken to mean you have agreed to the revised policy.

It is your responsibility to check the policy date. We will always publish the latest version on this page.

If you have any questions, comments, or requests about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 — directly from the platform
• Language: Support available in Bengali and English

Our support team will reply to your message as quickly as possible. Your privacy concerns are our highest priority.