tl99's Commitment to Responsible Gaming
Gaming is for enjoyment — not stress. tl99 is always ready to protect you with self-exclusion, deposit limits, and 24/7 support.
Gaming Should Be Fun
tl99 believes online gaming is a form of entertainment — it should never come at the cost of your daily life, family, or financial wellbeing. We want every user to play with full awareness, stay within their budget, and feel comfortable seeking help whenever needed.
On this page we will openly discuss the core principles of responsible gaming, our protection tools, and the signs of problem gambling. If you feel that gaming is getting out of your control, our support team is always ready to provide immediate assistance.
For Players Aged 21 and Above Only
To open an account and play any game at tl99, you must be at least 21 years old. Access to the gaming platform by minors is strictly prohibited. Keep your account secure from younger members of your household.
Our Protection Tools
tl99 gives you the convenience of using these tools directly from your account to keep your gaming under control.
Deposit Limit
Set the maximum amount you can deposit per day, per week, or per month yourself. Once a limit is set, you cannot deposit more than the specified amount, which keeps your budget protected.
Time-Out Break
Want to take a break for a few days? Using our time-out feature, you can temporarily close your account for anywhere from 24 hours up to 30 days. During this period, neither login nor deposits will be possible.
Self-Exclusion
If you feel you need a long-term break, choose self-exclusion. Once activated, your account will be closed for a set period — or permanently. The support team will assist you through this process.
Session Reminder
Get automatic reminders after playing for a set amount of time. Staying aware of how long you have been playing is the first step toward responsible gaming.
Bet Limit
Set an upper limit yourself on how much you can wager in each round. This helps prevent the tendency to place large bets continuously.
Account History Review
You can view your complete history of deposits, withdrawals, and bets at any time. Understanding your own patterns makes it easier to make informed decisions.
Signs of Problem Gambling
When gaming turns from entertainment into a problem, certain specific signs appear. If any of the following apply to you, take immediate action.
- You cannot stop even after spending beyond your budget.
- A tendency to place more bets to try to recover losses.
- You are hiding your gaming from family or friends.
- You are playing by taking on debt or borrowing money from others.
- You are focusing on gaming instead of giving time to work, studies, or family.
- You feel restless, angry, or frustrated when you cannot play.
- You are continuing to play at the expense of sleep, eating, or your health.
Do Not Delay Seeking Help
If any of the above signs appear, or someone close to you is showing these signs, please contact the tl99 support team today. Our team will help you with complete confidentiality. Your information will not be shared with any third party. Asking for help is an act of courage.
Tips for Responsible Gaming
- Set a fixed budget before playing and stick to it.
- Never play when you are tired, under mental stress, or under the influence of alcohol.
- Do not think of gaming as a source of income — it is entertainment.
- Take regular breaks and give time to other hobbies and family.
- Do not try to "chase" losses.
- Always keep your account password private from minors.
How to Use the Tools
After logging in to tl99, go to your account settings. There, under the "Responsible Gaming" section, you will find all tools in one place, including deposit limit, time-out, and self-exclusion.
Setting a deposit limit takes effect immediately. However, increasing a limit requires a specific waiting period (cooling-off period) — this is intentionally in place so that decisions are not made in the heat of the moment. Once self-exclusion is activated, the account cannot be reactivated before the set period ends.
If you have trouble setting the tools yourself, message us on live chat — we are active 24/7 and will assist you in Bengali. All protection requests receive the highest priority.
Support & Contact
We Are Always Here to Help
The tl99 support team will assist you with complete confidentiality on any matter related to responsible gaming. Your information is not shared with any third party.
Protection of Minors
The tl99 platform is strictly for players aged 21 and above. We prevent minors from creating accounts through a verification process.
If there are children or teenagers in your household, we request that you take the following steps:
- Use a strong password for your tl99 account and do not share it with anyone.
- Log out from the browser on shared devices and make sure passwords are not saved.
- Make your children aware of online safety and responsible internet use.
- Use parental control software on family devices.
Our Request to Parents
If your child has accessed a tl99 account in any way, or you suspect they have, please notify our support team immediately. We will investigate and take swift action, and will help close the account if needed.
Contact us via live chat or at [email protected].
Play Safe, Enjoy the Game
Playing within limits is where the real enjoyment lies. Our games and support tools are here by your side.
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